WARANTY OF GOODS/SERVICES
All our goods/services will serve their intended functions.

TERMS OF WARRANTY
All warranty conditions are stated in the product/services information provided, unless the manufacturer has provided none.

PRICES
All our prices are nett. No discount will be given.

PAYMENT PROCESSING
We only accept VISA, MASTERCARD, NETS & Corporate cheque payments.

We ensure accuracy in our billing as all our transactions are automatically processed.

CANCELLATION OF ORDERS
We will refund the amount paid if the order is cancelled due to the unavailability of goods or our inability to deliver the goods withing the agreed time frame.

We will not entertain any cancellations once the order is confirmed and submitted by the customer.

CONFIRMATION OF ROOMS
We will send an electronic acknowledgement to the customer within 24 hours upon successful submission of the electronic order. If rooms ordered are unavailable, a message will be sent to the customer for further action.

FEEDBACK
We welcome your feedback. Should you feel dissatisfied with any of our goods or services, please contact us at Tel: +65 6392 7889, Fax: +65 6392 6188, Email: madrashotel@pacific.net.sg. Alternatively, customers may refer their complaints to the BusinessTrust Secretariat if they are not satisfied with the resolution of the complaint. Complaints can be referred to:

BusinessTrust Secretariat
Mr. Ramesh Vakkiprath
35 Selegie Road, #09-25, Parklane
Singapore 188307

Email: ramesh@cnsg.com.sg
Website: http://www.commercetrust.com.sg